According to recent comments from KeyBank president and CEO, Chris Gorman, the bank is continuing to invest heavily in this area and sees it as an important part of its growth strategy.
Gorman spoke during a recent earnings call, in which he highlighted several factors that have contributed to KeyBank’s success in residential lending. He noted that the bank has grown its mortgage originations by 15% in 2019, and that the combination of its national network, products, and strong relationships with real estate agents and other industry professionals has enabled them to generate strong loan volume. Additionally, Gorman pointed to the bank’s commitment to technological innovation, citing initiatives such as its recently launched digital mortgage experience which simplifies the process for customers.
Gorman also discussed how KeyBank is continuing to invest in its people and technology. He noted that while the bank has invested heavily in hiring experienced mortgage professionals who can help customers navigate the process, the bank is also leveraging technology to increase efficiency and provide a better experience for customers. This includes investments in automation, analytics, and digital tools to streamline processes and improve customer service.
Finally, Gorman outlined the bank’s focus on regulatory compliance and risk management, noting that they are committed to ensuring their processes meet all applicable regulations and standards. He emphasized that this is an essential part of being a responsible financial services provider and helps ensure that customers have a positive experience and can trust KeyBank to provide quality services.
In conclusion, KeyBank is actively expanding its residential lending operations, and is taking a holistic approach to doing so. The bank is leveraging its national network, products, and relationships, as well as investing in both people and technology to ensure it is providing a top-notch experience for customers. Additionally, it is focusing on regulatory compliance and risk management to ensure it is meeting all applicable regulations and standards. By taking such an approach, KeyBank is positioning itself to succeed in the ever-evolving residential lending landscape.
This article was contributed on Jun 30, 2023
